Exchange & Return

Exchange and Return Policy’s 48 Hours exchange policy:

  • Products can be exchanged within 48 Hours from the date of delivery i.e. user have to give an intimation via an email to ‘‘ within 48 hours from the date of delivery.

Customer satisfaction is our priority and if you are not satisfied with your purchase then you can get the product exchanged/returned.

What you have to do in case you want to get your product exchanged?

We can’t bear a loss, so exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact (if any) and in their original packaging, in an unwashed and undamaged condition. You need to send back the material back to us within 7 days after receiving the product using any courier of your choice. We will not be able to arrange for courier pick-up from any material that you want to exchange.

In what case you will get a refund?

  • Product was not available with us or was not dispatched.
  • Replacement was not available.
  • Product returned to us according to the guidelines.

In which mode you will get a refund?

  • Refund amount will be credited to your Bank Account or Paytm Wallet only. For that you have to provide your bank details or your Paytm Number to us by sending an e-mail at or we will send it to the Account/Paytm Number used for the payment of the order.

Any charges in case of exchange?

  • No amount will be charged. You just have to send the original product to us and exchange it for same or higher amount. In case you choose a product with higher amount, you can pay the extra amount via any suitable method from the options provided to you.

NOTE: Products of SALE category cannot be exchanged.


You can Email Us at within 48 hours from date of delivery. The details of the return (Order number, courier docket No and Reason for Return) should be shared with the Customer Support by email.

Exchange of Wrong or Damaged Product:

We take utmost care while shipping your order however there can be times when you received a defective or a wrong product.
You can exchange in the situation in which we have sent you a defective or wrong item as per our exchange policy mentioned above.
In a rare case you have received a defective Product or a wrong product, please immediately notify us (within 24 hours) by sending an email at and attach “Digital” pictures of the product received as an evidence.

What will not be considered as DEFECT:

Since Banjara Market products are mostly handmade and are usually kept in open environment, they are liable to have very minor variations in each product and might look dusty. This is the beauty of Banjara Market products. Therefore, the following are examples of reasons which might not be considered eligible for exchange/returns:

  • Difference in shade/tone
  • Minor print/pattern variations.
  • Rustic look of the product


  • Product should be in original condition.
  • Box, if any, should be retained and returned.


  • An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
  • You can cancel an order in easy step: Email us on with the subject with the following format : {[CANCEL ORDER] | [ORDER ID] “Your Text” }
  • Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.


  • Your refund will be initiated by us within 7 working days of receiving the refund request and authorization of the refund.
  • Your refund is estimated to be credited in the account, used for order payment, between 7-14 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
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